A New Year's surprise from Microsoft: Scanners stop working
Microsoft's recent Windows 11 24H2 update has caused ongoing issues with multifunction devices, particularly Canon scanners. Despite claims that a previous problem with the eSCL scan protocol was resolved, users continue to experience difficulties. Canon has acknowledged the issue and is in communication with Microsoft, but a definitive fix timeline has not yet been established.
- ▪Windows 11 24H2 is causing problems with Canon multifunction devices despite a claimed resolution from Microsoft.
- ▪Users report that their Canon ImageClass MF269dw works on Windows 10 but not on Windows 11 unless both devices are wired.
- ▪Canon is aware of the issue and is working with Microsoft on a fix, which is expected to be detailed in January 2025.
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| Original publisher | theregister |
| Canonical URL | https://www.theregister.com/software/2025/01/02/a-new-years-surprise-from-microsoft-scanners-stop-working/321463 |
| Publication time | Fri, 29 May 2026 10:11:29 +0000 |
| Retrieval time | 2026-05-29T10:20:00.361Z |
| Last seen | 2026-05-29T10:20:00.361Z |
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Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
(function() { let windowUrl = window.location.href; windowUrl = windowUrl.substring(windowUrl.indexOf('?') + 1); let messageElement = document.querySelector('.shareableMessage'); if (windowUrl && windowUrl.includes('code') && windowUrl.includes('expires')) { messageElement.style.display = 'block'; } })(); OSes A New Year's gift from Microsoft: Surprise, your scanners don't work Canon confirms multifunction devices struggling with Windows 11 24H2 Richard Speed Richard Speed Published thu 2 Jan 2025 // 10:16 UTC Windows 11 24H2 is still causing problems with multifunction devices despite Microsoft marking an issue with the eSCL scan protocol as resolved.
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