BT loses more than 800,000 broadband customers in a year as telecoms giant unveils new cost-saving plan

May 21, 2026 · 9:36 AM UTC ·4 min read · 0 reactions · 0 comments · 28 views

TL;DR · WeSearch summary

BT has reported a loss of over 800,000 broadband customers in the past year, prompting the company to increase its cost-saving target to £3.7 billion. The telecom giant plans to implement an additional £700 million in cost cuts and extend its restructuring program to March 2030. Despite achieving significant savings, BT anticipates further declines in revenues and service earnings in the upcoming year.

Key facts

▪BT's total cost-saving target has been raised to £3.7 billion, up from £3 billion.
▪The company plans to cut an additional £700 million in costs over the next four years.
▪BT has already reduced its workforce by 7 percent, now employing 108,000 staff.

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The Independent (UK) publishes from United Kingdom and files mainly under news. We currently carry 922 of its stories.

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Record

Original publisher	The Independent
Canonical URL	https://www.independent.co.uk/news/business/bt-openreach-broadband-jobs-profits-earnings-b2981008.html
Publication time	Thu, 21 May 2026 09:36:26 GMT
Retrieval time	2026-05-21T09:46:10.467Z
Last seen	2026-05-21T09:46:10.467Z
Headline source	Publisher (no WeSearch rewrite)
Excerpt source	publisher body
Excerpt method	First ~120 words (~800 chars) of extracted publisher body, fair-use limited.
Summary	WeSearch · cerebras-chat (WeSearch summarizer)
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Citation coverage	Summary is a WeSearch-generated derivative; primary citation is the original publisher URL.
Cluster	GvK_B6dLWaIR
Cluster logic	Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison.
Ranking reason	Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking.
Publisher visit	Yes — open original
Substitutes article?	No — link-out required for full text

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Indexing	May the item be indexed (stored, ranked, made findable)?	Allowed
Snippet	May a short excerpt of the publisher's text be shown?	Allowed
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Opening excerpt (first ~120 words) tap to expand

NewsBusinessBT loses more than 800,000 broadband customers in a year as telecoms giant unveils new cost-saving planThe telecoms giant said it was upping its cost-saving target to £3.7 billionHolly Williams Thursday 21 May 2026 10:36 BSTBookmarkCommentsGo to commentsBookmark popoverRemoved from bookmarksClose popover{"translations":{"comments":"Go to comments","share":"Share","copyLink":"Copy link","bookmark":"Bookmark","removeBookmark":"Remove bookmark"},"showComments":true,"showBookmark":true,"articleId":"CF1:2980918To1","articleMeta":{"url":"https://www.independent.co.uk/news/business/bt-openreach-broadband-jobs-profits-earnings-b2981008.html","title":"BT loses more than 200,000 broadband customers"}}Martin Lewis shares best time to get cheapest broadband and mobile dealsYour support…

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