Lloyds Bank confirms another 80,500 customers’ transactions may have been exposed by major IT glitch
Lloyds Banking Group has revealed that an additional 80,508 customers may have had their transaction data exposed due to an IT glitch in March, bringing the total affected to over half a million. The bank has paid £201,000 in compensation to 5,250 customers and provided £62,000 in goodwill payments to 1,625 others. The issue primarily impacted joint account holders, some of whom did not log in during the glitch but were still potentially exposed.
- ▪An IT glitch on 12 March initially affected 446,915 customers across Lloyds, Halifax, and Bank of Scotland.
- ▪The newly identified group of 80,508 affected customers consists of joint account holders whose data may have been visible even if they did not log in.
- ▪Lloyds has paid £201,000 in compensation and £62,000 in goodwill payments since 24 March.
- ▪The bank revised down the initial number of affected users due to duplicate records.
- ▪107,937 users accessed other customers' transaction details, which could include sensitive information like national insurance numbers.
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| Publication time | Tue, 28 Apr 2026 09:30:27 GMT |
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NewsUKHome NewsLloyds Bank confirms another 80,500 customers’ transactions may have been exposed by major IT glitchThe bank confirmed it has paid £201,000 to 5,250 people, alongside an additional £62,000 in ‘goodwill’ paymentsHolly Williams Tuesday 28 April 2026 10:30 BSTBookmarkCommentsGo to commentsBookmark popoverRemoved from bookmarksClose popover{"translations":{"comments":"Go to comments","share":"Share","copyLink":"Copy link","bookmark":"Bookmark","removeBookmark":"Remove bookmark"},"showComments":true,"showBookmark":true,"articleId":"CF1:2966227To1","articleMeta":{"url":"https://www.independent.co.uk/news/uk/home-news/lloyds-bank-app-glitch-transactions-b2966266.html","title":"Lloyds confirms more customers may have been impacted by IT glitch"}}LM - Banking Apps Down: Lloyds and…
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