Support newbie figured out how to avoid all-nighters, and his colleagues hated him for it
REG AD googletag.cmd.push(function() { googletag.display('labrador/thereg/article/desktop/b'); }); "My main job was the development of new or improved processes to support business change," he told On Call. How wrong he was."One of my colleagues relied on regular overtime payments and told me exactly how unhappy he was," Lionel told On Call.There's no pleasing some people. REG AD googletag.cmd.push(function() { googletag.display('labrador/thereg/article/desktop/d'); }); "I continued to seek permanent solutions to other overnight issues," he told On Call.Have your good deeds and tech support cleverness earned you anger instead of appreciation?
- ▪REG AD googletag.cmd.push(function() { googletag.display('labrador/thereg/article/desktop/b'); }); "My main job was the development of new or improved processes to support business change," he told On Call.
- ▪How wrong he was."One of my colleagues relied on regular overtime payments and told me exactly how unhappy he was," Lionel told On Call.There's no pleasing some people.
- ▪REG AD googletag.cmd.push(function() { googletag.display('labrador/thereg/article/desktop/d'); }); "I continued to seek permanent solutions to other overnight issues," he told On Call.Have your good deeds and tech support cleverness earned
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Story provenance
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Record
| Original publisher | The Register |
| Canonical URL | https://www.theregister.com/software/2026/07/24/support-newbie-figured-out-how-to-avoid-all-nighters-and-his-colleagues-hated-him-for-it/5276829 |
| Publication time | Fri, 24 Jul 2026 08:30:00 +0200 |
| Retrieval time | 2026-07-24T06:45:54.213Z |
| Last seen | 2026-07-24T06:45:54.213Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | ca1FO6mxn0MW |
| Cluster logic | Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison. |
| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
Rights status (four layers)
WeSearch handling by dimension
| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
(function() { let windowUrl = window.location.href; windowUrl = windowUrl.substring(windowUrl.indexOf('?') + 1); let messageElement = document.querySelector('.shareableMessage'); if (windowUrl && windowUrl.includes('code') && windowUrl.includes('expires')) { messageElement.style.display = 'block'; } })(); Software Support newbie figured out how to avoid all-nighters, and his colleagues hated him for it Sleep doesn't pay Simon Sharwood Simon Sharwood APAC Editor Published fri 24 Jul 2026 // 07:30 UTC ON CALL Welcome to another installment of On Call, The Register's Friday column in which we share readers' tales of tech support jobs that go south, pear-shaped, or just badly.This week, meet a reader we'll Regomize as "Lionel" who told us that in the 1990s he worked for an outfit that…
Excerpt limited to ~120 words for fair-use compliance. The full article is at The Register.
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