T.N. govt. to ink pact with Centre for AI-enabled grievance redressal system for PDS beneficiaries
Before inking the MoU, the State government is keen on bringing district-level officers under the grievance redressal system. The mechanism proposed by the Centre aims to address complaints at the taluk and State levels. Tamil Nadu, however, is of the view that if District Revenue Officers (DRO)-level officials are also involved in the redressal mechanism, it may lead to a number of complaints getting effectively handled in the districts.
- ▪Before inking the MoU, the State government is keen on bringing district-level officers under the grievance redressal system.
- ▪The mechanism proposed by the Centre aims to address complaints at the taluk and State levels.
- ▪Tamil Nadu, however, is of the view that if District Revenue Officers (DRO)-level officials are also involved in the redressal mechanism, it may lead to a number of complaints getting effectively handled in the districts.
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| Original publisher | The Hindu — Top |
| Canonical URL | https://www.thehindu.com/news/national/tamil-nadu/tn-govt-to-ink-pact-with-centre-for-ai-enabled-grievance-redressal-system-for-pds-beneficiaries/article71265660.ece |
| Publication time | Sat, 25 Jul 2026 15:29:32 +0530 |
| Retrieval time | 2026-07-25T10:02:09.730Z |
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The Tamil Nadu government will soon sign a memorandum of understanding (MoU) with the Union government for adopting the ‘Anna Sahayata’ mobile application, an AI-enabled grievance redressal platform meant for beneficiaries of the Public Distribution System (PDS), particularly those covered under the National Food Security Act (NFSA). Before inking the MoU, the State government is keen on bringing district-level officers under the grievance redressal system. The mechanism proposed by the Centre aims to address complaints at the taluk and State levels. Tamil Nadu, however, is of the view that if District Revenue Officers (DRO)-level officials are also involved in the redressal mechanism, it may lead to a number of complaints getting effectively handled in the districts.
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